Vemiv

Support

Help with your health readings, local profile, and Vemiv Pro.

Contact us

Email [email protected] or [email protected]. You can also use Settings > Feedback in the app.

Include your app version, iOS version, and the steps that led to the issue. Share screenshots only if you are comfortable sharing the health information they show. Never send your Apple ID password or payment details.

Missing health readings

Check that the records exist in Apple Health and that Vemiv has permission to read the relevant categories in iPhone Settings > Privacy & Security > Health > Vemiv. Then refresh Vemiv. Some readings require compatible devices or recording apps; a missing reading is shown as unavailable.

Vemiv only reads existing Health records. It cannot create a measurement your device did not record. Cycling cadence and power records require iOS 17 or later and a compatible data source.

Purchases and restoration

Use Restore purchases from the PRO page's menu or Settings to check purchases associated with your Apple account. Use the Apple account that originally purchased the subscription.

Manage or cancel a subscription in Apple subscription settings. Deleting Vemiv does not cancel it. Request refunds from Apple.

Local profile and privacy

No Vemiv account is required. Edit your nickname, avatar, and sleep goal in Settings > Local profile. Deleting the app normally removes its local data; Apple Health records and subscriptions remain managed by Apple.

Vemiv offers general wellness information, not medical diagnosis or treatment. For medical concerns, consult a qualified professional.